Covid 19 Policies

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WHAT YOU CAN EXPECT FROM ME

I have put a few new policies and procedures in place to ensure everyone’s safety during this pandemic.

1. Keeping my distance – I will be limiting my direct contact with my human clients by attempting to stand at least 6 feet apart during conversations.
    

2. Don’t touch – I will be limiting my time spent in your home and touching surfaces.  I will be putting on a fresh pair of gloves upon arrival at your home, and will touch only what is essential inside your home (i.e. door knobs, key pads, water bowls, etc.).
    

3. A little less love - While it’s very likely that pets aren’t carriers of the virus themselves, their coats could potentially become contaminated.  So while I will miss being able to shower your pets with love, I’ll keep my kisses to myself for the time being.
    

4. BYOL – Leashes can be a high point of contamination.  In turn, I will be bringing my own leashes to your home.  I have recently purchased a new leash system from the TinyHorse Mercantile (a great company out of Toronto) that makes their leashes out of polypropylene webbing, which is a non-porous material. 
    

5. Creating Space – I usually avoid crowded areas while walking, but I will be extra diligent moving forward, including crossing the street to avoid passing other pedestrians or selecting walk routes that will more easily allow for safe distancing.
    

6. Staying Inside – If I typically stay at your home for our visits, I will immediately wash my hands upon entering your home, before sanitizing and putting on a fresh pair of gloves.  I will avoid touching things in your home that aren’t necessary, and will spend time outside your home wherever/whenever possible.

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WHAT I NEED FROM YOU

1. If you are away from your home when I arrive, please make sure that everything your dog needs for his/her walk (collar, boots, coats, etc.) are sitting by the front door.  I will be using my own leash and I always have a roll of bags and a pocket full of treats with me.
    

2. If you are home when I arrive, please make sure that your dog is dressed and ready for his/her walk (collar, boots, coats, etc.) to minimize the amount of time I have to be in close proximity.  I’ll have my leashes ready when I come to the door.
    

3. Please notify me if:

   • anyone in the home develops signs of respiratory distress or fever

   • anyone in the home has been in contact with someone diagnosed with COVID-19

   • anyone in the home has possible occupational exposure to COVID-19 (for example, an emergency room physician)

   • anyone in the home or their close contacts have a history of international travel (including to the US or Canada)
      

4. If you are in a period of 14 day quarantine, please let me know ahead of time and I will cancel our appointments for that period.  I go to a lot of homes during my day and I want to ensure I am doing my part to limit the spread of this virus as much as I possibly can.

As always, I do not have a cancellation policy.  I try my best to be as flexible as possible to meet the needs of all of my clients.  That means if you call to cancel, even last minute, I simply adjust my schedule and carry on, or spend a little extra time with some other pups! 

As we all work together to navigate these scary, unprecedented times, I send my best wishes for the continued health and safety of you and your families, and look forward to simpler, calmer times ahead.

Stay well,

Mandy